FAQs

Frequently Asked Questions

Discover answers to your frequently asked questions

General

Q.
About Coinxtack?
A.

Coinxtack is a premier capital investment and management firm with a wealth of expertise in the financial industry. We specialize in identifying lucrative market opportunities through the use of advanced quantitative tools and implementing them within a disciplined framework to deliver efficient and effective investment strategies for our clients. Our mission is to offer the dual benefits of a large-scale asset and investment management organization, coupled with the flexibility and tailored solutions of a dynamic and adaptable management platform

Q.
How can I start investing with Coinxtack?
A.

To join Coinxtack as an investor, you must complete a simple registration process. Before proceeding with your registration, we highly recommend thoroughly reviewing our Terms of Service. By completing the sign-up process, you confirm your acceptance of all terms and conditions outlined in this document. This ensures a clear understanding of your rights and responsibilities as an investor on our platform

Q.
Why should I choose Coinxtack over other platforms?
A.

The primary advantage of our platform lies in its profitability, user-friendly design, and low-risk investment options. Thanks to the expertise of our specialists and the innovative strategies we employ, we are able to deliver significant returns on your investments within a short timeframe. Our platform is designed to provide a seamless experience for investors while ensuring optimal growth and security for your capital

Q.
What is the mission of Coinxtack?
A.

The primary advantage of our platform lies in its profitability, user-friendly design, and low-risk investment options. Thanks to the expertise of our specialists and the innovative strategies we employ, we are able to deliver significant returns on your investments within a short timeframe. Our platform is designed to provide a seamless experience for investors while ensuring optimal growth and security for your capital

Account

Q.
How Do I Create a New Account?
A.

Signing up with Coinxtack is quick and easy. To get started, simply complete a brief registration form with your basic information and accept our terms and conditions. After submitting the form, a verification email will be sent to the email address you provided. To activate your account, simply click the link in the email, and you'll be able to log in using your email address and password

Next, you will be required to submit Know Your Customer (KYC) documentation to verify your identity and address, in compliance with our EU operational authorization requirements. This step ensures the security and integrity of your account, helping to prevent money laundering and fraud, while ensuring regulatory compliance

Q.
Is there a fee to open an account?
A.

No, there is no fee to open an account with Coinxtack. Registration is free of charge, allowing you to start investing without any initial costs.

Q.
Why am I required to complete KYC?
A.

Completing the Know Your Customer (KYC) process is a regulatory requirement that helps us ensure the security and integrity of our platform. It allows us to verify your identity and comply with anti-money laundering (AML) laws, reducing the risk of fraud and protecting both your account and the broader financial system. This process is essential for maintaining a safe and secure investment environment

Q.
Can I open multiple accounts?
A.

Coinxtack allows only one account per user. Each registration is thoroughly reviewed by our technical control team, and if multiple accounts with identical user data are detected, all such accounts will be blocked. Additionally, the funds in these accounts will be frozen. If you find yourself in this situation, please contact our support team for assistance and resolution

Q.
I received an email asking for my Coinxtack account information?
A.

Exercise caution when responding to emails of this nature! Never share your personal or account information with third parties or Coinxtack employees. Be aware that phishing emails may appear to be from Coinxtack. We will never request your password via email. Our official email address is "support@coinxtack.com."

Deposits

Q.
What methods of payments are supported?
A.

You perform transactions using cryptocurrencies: Bitcoin, Ethereum, USD Tether TRC20, USD Tether BEP20, Ripple,

Q.
How long does it take Coinxtack to confirm deposits?
A.

Depending on the cryptocurrency used, funds are credited promptly when received, but may be delayed due to network congestion. Deposits made with USD Tether are promptly confirmed. If you made a deposit but the money do not appear in your account, please contact support@coinxtack.com.

Q.
Is there a set exchange rate?
A.

Because of the volatility of cryptocurrency prices, Coinxtack uses USD in crypto equivalents. Cryptocurrency equivalents in USD are used for real-time deposits and withdrawals. $1 USD in BTC/ETH/USDT/BNB is the same as $1 USD in USD.

Q.
Is there a limit to how much I can deposit?
A.

The minimum deposit amount is $20.00. There is no maximum limit. We accept a wide variety of deposits methods.

Withdrawals

Q.
How do I make a withdrawal request from my account?
A.

You can withdraw cryptocurrency: Bitcoin, Ethereum, USD Tether TRC20, USD Tether BEP20, Ripple,

Q.
Is there a limit to how much I can withdraw from my account?
A.

You can withdraw up to $20.00 from your account if it is not currently being utilized to secure open investments. We will, however, be unable to process the request if the desired amount is less than the processing charge.

Q.
How frequently can I make withdrawal requests?
A.

There are no daily withdrawal restrictions. Withdrawals are possible at any time.

Q.
Is there a fee for requesting a withdrawal?
A.

We do not charge withdrawal fees.

Investments

Q.
Are investment returns guaranteed?
A.

We go above and beyond to ensure that all of our clients, regardless of the investment plan they choose, receive a constant profit return.

Q.
When are profits paid?
A.

All investment gains are paid out at the end of the investment period and credited to your account balance.

Q.
Can I make more than one investment?
A.

Yes. There are no limits to the amount of active investments that each account can operate.

Q.
Can I reinvest my earnings?
A.

Yes, you can always invest with money in your account balance.

Q.
Can I invest in the same plan at the same time?
A.

Yes. There are no restrictions on the number of active investments on a single or multiple plans.

Others

Q.
Is there an affiliate or referral program?
A.

Yes, Coinxtack has a referral program for all investing plans. Investors can earn up to a 5% referral bonus on referral investments.

Q.
Can I earn a bonus if I am not an active investor?
A.

Yes. Our referral program is an additional way to earn money with Coinxtack.

Q.
What are the hours of operation for contacting support services?
A.

You can always reach us by email; we are open 24 hours a day, 7 days a week. Support will be available 24 hours a day, 7 days a week if you prefer to contact us via online chat.